Codes of Practice

Our Codes of Practice provide detail on the many different services we provide our customers. They have been developed in consultation with the Northern Ireland Authority for Utility Regulation and the Consumer Council for Northern Ireland. These codes of practice are here to make sure our product and services meet the needs of our customers.

Code of Practice on the Efficient Use of Electricity

We aim to offer you the best advice available to help you maximise energy efficiency and to reduce your energy usage.

You can find out more by downloading our Code of Practice or by contacting us on 0333 600 8800.

3T Power Code of Practice Energy Efficiency 16122020

Code of Practice on Payment of Bills

We will help to work out a payment arrangement if you need it.

You can find out more by downloading our Code of Practice or by contacting us on 0333 600 8800.

Code of Practice on the Payment of Bills

Code of Practice on Complaints Handling Procedure

If you are unhappy with any aspect of our customer service we promise to deal with your complaint efficiently and effectively and within agreed timescales.

You can find out more by downloading our Code of Practice or by contacting us on 0333 600 8800.

3T Power Codes of Practice Complaints Handling Procedure marked up 04092019