Terms & Conditions for Supply

1 May 2025

12th March 2026

SCHEDULE 1

Terms and Conditions for Supply of Electricity: 3T Power Limited

1. Scope of Agreement
   This document sets out the terms and conditions (“Terms and Conditions”) for the supply of electricity by 3T Power Limited, a company having its registered office at 1 Davies Road, Newtownstewart, Co Tyrone BT78 4NH (“3T Power / we / us”) to a person or entity (“you“) and for the payment for such electricity by you to us. These Terms and Conditions together with the Electricity Supply Contract (the “Supply Contract”) that applies to your supply form the legally binding contract (“Agreement“) between you and us.

As your supplier, we arrange for delivery of electricity to your premises. Northern Ireland Electricity Networks Limited (the “Network Operator”) is responsible for the quality and continuity of your supply and you have a separate contract with them. Please refer to section 19 below for more information about the role of the Network Operator.

You must read these Terms and Conditions in conjunction with your Supply Contract, which must be signed by both parties in order to confirm the Agreement.

2. When this Agreement starts
   The Agreement starts from the date specified on the Supply Contract.
3. Variations to these Terms and Conditions
   3.1 General Right to Vary

Subject to clause 3.3 (Small Business Customers), we may vary these Terms and Conditions and/or the rates and charges stated in the Supply Contract by giving you written notice not less than 30 days before such variation takes effect.

If you do not accept any variation we propose under this clause, you may terminate this Agreement without penalty by giving us written notice before the effective date of the proposed variation.

No variation by you shall be effective unless agreed by us in writing.

3.2 Variations to Charges

Where we vary rates and charges in accordance with this Agreement, we shall notify you in writing of the changes and the date from which they take effect.

3.3 Variations – Small Business Customers
This clause applies where you are a Small Business Customer (as defined by the Authority).

3.3.1 We may only vary the Terms and Conditions of this Agreement, including Charges, by giving you written notice in accordance with this clause.

3.3.2 Any notice of variation shall:
(a) be provided in writing;
(b) be drafted in clear, transparent, plain and easily understandable language;
(c) be issued not less than 21 days before the proposed variation takes effect;
(d) where the variation relates to Charges, clearly set out:

(i) all charges included in your current Tariff; and
(ii) all charges included in the proposed new Tariff; and

(e) inform you that if you do not accept the variation we propose under this clause, you may terminate this Agreement without penalty by giving us written notice before the effective date of the proposed variation.

3.3.3 If you notify us in writing before the proposed variation takes effect that you do not accept the variation, you may terminate this Agreement without notice and without payment of any termination fee, and the variation shall not take effect.

3.3.4 No variation shall take effect in respect of a Small Business Customer unless this clause has been complied with.

3.3.5 Any provision elsewhere in this Agreement permitting variation with immediate effect shall not apply to a Small Business Customer.

3.3.6 Where there is any inconsistency between this Agreement and this clause 3.3, this clause shall prevail.

4. Duration and Ending this Agreement
   4.1 Duration
   The duration of this Agreement shall be as specified in the Supply Contract.

4.2 Termination at End of Fixed Term (General)
Subject to clause 4.4 (Small Business Customers), either party may terminate this Agreement on the expiry date of any Initial Fixed Term by giving written notice in accordance with the Supply Contract.

Where no new agreement has been entered into at expiry, supply shall continue on a rolling monthly basis at the applicable tariff until terminated by either party in accordance with this Agreement.

4.3 Early Termination
If you terminate this Agreement before the expiry date of any agreed fixed term (other than under clause 3.3), you may be liable for projected costs to the end of the fixed term together with reasonable administration costs associated with early termination.

4.4 Fixed Term Contracts – Small Business Customers
This clause applies where you are a Small Business Customer and the Agreement includes an Initial Fixed Term.

4.4.1 Termination After Expiry
After the expiry of the Initial Fixed Term:

(a) you may terminate this Agreement at any time;
(b) no notice shall be required; and
(c) no termination fee or other charge shall be payable.

Nothing in this Agreement shall prevent you from terminating after the expiry of the Initial Fixed Term without notice and without payment of a termination fee.

4.4.2 No Automatic Extension of Fixed Term
This Agreement shall not:

(a) automatically extend the Initial Fixed Term; nor
(b) convert into a consecutive fixed term period,
unless you retain the right to terminate at any time during such extended or consecutive period without notice and without payment of a termination fee.

4.4.3 Pre-Expiry Notice (21–42 Days)
We shall provide you with written notice not less than 21 days and not more than 42 days before the expiry of the Initial Fixed Term.

That notice shall:

(a) state the date on which the Initial Fixed Term will expire;
(b) specify the name of your current Tariff;
(c) state the unit rate applicable to your current Tariff expressed in pence per kWh; and
(d) provide details of all charges that will apply to your supply following expiry of the Initial Fixed Term.

The notice shall be drafted in clear, transparent and easily understandable language.

4.5 Termination for Loss of Licence
If we cease to hold an electricity supply licence, we may terminate this Agreement immediately. If the Authority directs another supplier to take over your supply, this Agreement shall end automatically when that direction takes effect.

4.6 Outstanding Sums
Termination of this Agreement shall not affect any rights or liabilities accrued prior to termination, and you shall remain liable for any sums due.

5. Billing and Payment
   5.1 Charges

You agree to pay for the supply of electricity in accordance with the rates and charges set out in the Supply Contract and this Agreement.

We will apply VAT and any other applicable taxes or levies at the appropriate rate.

5.2 Issuing Bills
We will issue bills for electricity supplied to your premises based on:
(a) actual meter readings; or
(b) estimated meter readings where actual readings are unavailable.

Where we issue a bill based on an estimated meter reading, you may provide us with an actual reading and we will issue a revised bill where appropriate.

5.3 Back-Billing Protection (Micro-business Customers)
This clause applies where you are a Micro-business Customer (as defined by the Authority).

5.3.1 We will not issue a bill or seek to recover charges for electricity supplied more than 13 months before the date on which we first notify you of the amount owed.

5.3.2 Clause 5.3.1 shall not apply where the failure to bill or under-billing arose as a result of you:

(a) acting unreasonably or obstructively;
(b) providing incorrect or misleading information;
(c) preventing access to the meter; or
(d) tampering with, damaging, or interfering with metering equipment.

5.3.3 Where clause 5.3.2 applies, we may recover charges for the full period during which electricity was supplied but not correctly billed.

5.4 Back-Billing (Non-Micro-business Customers)
Where you are not a Micro-business Customer, we reserve the right to recover charges for electricity supplied but not previously billed or under-billed, subject to applicable law.

5.5 Meter Accuracy
Metering equipment is presumed to be accurate unless shown otherwise.
If the meter does not register consumption accurately, you agree to pay an amount that reasonably reflects the electricity supplied, calculated in accordance with industry standards and available data.

5.6 Payment Terms
Bills are due on the date of issue unless otherwise agreed.
You must ensure payment is received in full within 21 days of the bill date unless alternative arrangements have been agreed in writing.
If any amount is genuinely disputed, you must pay the undisputed portion while the dispute is being resolved.

6. Late Payment
   If payment is not received by the due date, we may:
   (a) charge interest on overdue amounts at a rate of three percentage points above the Bank of Ireland base lending rate, calculated daily; and
   (b) recover reasonable costs incurred in collecting overdue sums.
7. Security Deposit
   We may ask you to pay a deposit as security against payment for your electricity or ask you to make payments by direct debit. If you do not wish to provide a deposit or pay by direct debit we may refuse to supply you where it is reasonable to do so.

Any deposit requested will:
(a) be proportionate;

(b) not exceed the estimated cost of electricity supplied over an average three-month period based on your expected or historical consumption; and
(c) be based on a fair and reasonable assessment of your credit risk, taking into account credit reference information, payment history and other relevant data available to us.

You may request a review of any requirement to provide a deposit, and we will reconsider the requirement where appropriate based on updated information.

If you owe us money and are ending this Agreement, we may use the deposit to reduce any debt you owe us. The amount retained will not exceed the amount properly due.

Any balance remaining will be returned within 28 days of supply ending, or within 28 days of you moving to payment by monthly direct debit, provided that payment details have been confirmed.

We will pay interest on the deposit when it is returned to you at the Bank of Ireland base interest rate.

8. About your electricity meter
   Your electricity meter is owned, serviced and read by Northern Ireland Electricity Networks Limited (the “Meter Provider”). We are not responsible for any damage caused by the meter or by any representatives of the Meter Provider who may attend at your premises in connection with the meter and you should contact the Meter Provider in such circumstances.

The meter must be in a safe, secure and weatherproof position. If it is not, or is not easy to access, you must agree a suitable position with the Meter Provider and make arrangements for the meter to be moved.

Metering equipment is presumed to be accurate. You should notify us, or the Meter Provider without delay if you do not accept its accuracy. Where such notification is given the metering equipment will be examined as soon as practicable. You should also notify us, and the Meter Provider without delay if you believe that there has been damage to or interference with the metering equipment. You agree to provide us with all relevant information, which we may reasonably require.

You must allow the Meter Provider safe access to the meter at any time in an emergency. You must also provide access to the meter at all reasonable times to enable the Meter Provider to:
• install, repair, remove or replace the meter
• read, test or inspect the meter
• cut off or reconnect your supply.

9. Meter charges
   You agree to pay us those charges that we are required to pay to the Meter Provider or incur ourselves where work is carried out at the meter, including but not limited to:
   • damage to a meter if the damage is your fault
   • carrying out a meter accuracy test if you ask for this and we do not find a fault with the meter
   • warrants of entry that may have to be applied for
   • visits to your premises relating to inspecting or changing your meter.

You shall provide appropriate ancillary equipment including a permanent, functioning communications facility. You agree to pay us all reasonably incurred costs that we may charge you for failure to ensure such a provision.

10. Cutting Off Your Electricity Supply
    We reserve the right to cut off your supply in the following circumstances:

(a) you have materially broken the terms of this Agreement;
(b) you refuse to provide a security deposit where reasonably required;
(c) it is not reasonable in all the circumstances for us to continue to supply you; or
(d) you refuse to provide the information reasonably required to register or maintain your supply.

Except in cases of emergency, legal requirement, safety risk or where disconnection is otherwise permitted by law, we will:
• give you reasonable notice of our intention to disconnect; and
• provide you with a reasonable opportunity to remedy the breach before disconnection takes place.

You must pay any reasonable costs properly incurred if we disconnect your supply for the reasons set out above. Provided it is reasonable for us to do so, we will reconnect your supply when the matter has been resolved and any properly incurred costs have been paid.

We may also disconnect your electricity supply if required to do so by law or in an emergency. Your supply may also be disconnected by the Network Operator from time to time for maintenance, repairs or network safety reasons.

11. Resolving a dispute
    If you are unhappy with any aspect of our service we shall seek to resolve any matters raised by you through discussion. If we are unable to resolve your complaint you shall refer the matter to mediation in accordance with the model mediation procedures published by the Centre for Effective Dispute Resolution. The Agreement shall continue during the dispute resolution process.
12. Legal liability
    We will only be liable to you for direct losses resulting from us breaking the terms of this Agreement, negligence, or breach of statutory duty. You will only be liable to us for direct losses resulting from you breaking the terms of this Agreement or negligence.

Neither of us is liable to the other for any indirect, consequential or unforeseeable loss, nor for business losses including any loss of profit, loss of goodwill or loss of opportunity. However, this does not affect our right to charge you as described in this Agreement.

13. Limit of liability and Insurance
    Our liability to you shall be limited to £10,000 for any incident or series of related incidents. Your liability to us shall also be limited to £10,000 for any incident or series of incidents.

However, this does not affect our right to charge you as described in this Agreement. If you think your loss is likely to exceed £10,000, you may wish to consider taking out an insurance policy.
14. Other legal rights
Nothing in this Agreement affects legal liability of either of us for causing death or personal injury by negligence. In addition, this Agreement does not affect your legal rights.

15. Force Majeure
    For the purposes of this Agreement, “Force Majeure” means, in relation to a party, any of the following events or circumstances not within a party’s reasonable control which prevents the performance of this Agreement by that party: (a) acts of terrorists; (b) war declared or undeclared, threat of or preparation for war, civil war, civil commotion, blockade, imposition of sanctions, embargo, or breaking off of diplomatic relations, revolution, riot, insurrection, invasion or armed conflict; (c) sabotage or acts of vandalism, criminal damage or the threat of such acts;(d) natural disasters and phenomena including flood, drought, earthquake, or any other significant adverse weather phenomena, or any epidemic or pandemic; (e) acts of national, local or foreign governmental authorities or courts; (f) labour, trade dispute, strikes, industrial action and other similar actions involving or affecting supply of the service, provided same is not occasioned by the Party seeking to rely on this clause or companies in the same group as that Party; (g) nuclear, chemical or biological contamination or sonic boom; (h) collapse of buildings, fire, explosion or accident; (I) any law or any action taken by any government or public authority affecting the supply of Energy, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (j) events affecting a supplier of the Party that would have constituted Force Majeure under this Agreement; (k) non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and (l) interruption or failure in the supply of electricity of the Network Operator.

If the Force Majeure continues for more than thirty (30) calendar days, either party may terminate this Agreement by giving seven (7) calendar days’ written notice to the affected party.

Neither party shall be responsible for failure or delays in carrying out any of its duties under this Agreement to the extent to which the failure is caused by Force Majeure, provided that the affected Party: (a) has taken reasonable steps to prevent or avoid the Force Majeure; (b) carries out its duties to the best level reasonably achievable in the circumstances of the Force Majeure; (c) takes all reasonable steps to overcome and mitigate the effects of the Force Majeure as soon as reasonably practicable, including actively managing any problems caused or contributed to by third parties and liaising with them; (d) on becoming aware of the Force Majeure promptly informs the other party in writing that something has happened which is a Force Majeure, giving details of the Force Majeure, together with a reasonable estimate of the period during which the Force Majeure will continue; and (e) provides written confirmation of the occurrence of a Force Majeure event.

The Network Operator is responsible for the quality of the supply of electricity to you and its continuity. The quality and continuity of your supply are outside our reasonable control.

Please refer to section 19 for more information about your agreement with the Network Operator.

16. Data protection

3T Power shall not use the Customer’s personal information other than for the purposes directly connected with the supply of Energy under the terms of the Agreement without the express authorisation of the Customer unless necessary for reasons of safety or permitted by law.

17. Change in Occupancy
    In the event that the Customer proposes to vacate the Customer’s Premises at any time after the Expiry Date when the Agreement remains in force, the Customer shall provide at least 20 days’ notice in writing to 3T Power, stating the date and time when the Customer intends vacating the Customer’s Premises. The Customer must provide 3T Power with a closing Meter reading on the date on which it vacates the Customer’s Premises. In the event that the Customer vacates the Customer’s Premises without having complied with the terms of this section 17, the Customer will remain liable for all Energy consumed at the Customer’s Premises.
18. General
    This Agreement is governed by the laws of Northern Ireland.

Our activities as a supplier of electricity are governed by our electricity supply license and applicable legislation and regulations. We reserve and maintain all our rights set out in legislation and our license.

We may transfer any of our rights under this Agreement to another organisation and any of our obligations to any other licensed electricity supplier, subject to the terms of our license. We will tell you as soon as we reasonably can if we transfer any rights or obligations. We may also subcontract anything we have agreed to do under this Agreement but we will still be responsible for anything carried out by our subcontractors.

You must obtain our consent before transferring your rights under this Agreement to another person.

If we need to contact you, we will use the contact details you have given to us or made available to us through industry processes. If you need to contact us, please telephone us on Customer Helpline or write to us at 3T Power Limited, 1 Davies Road, Newtownstewart, Co Tyrone, BT78 4NH

19. Your connection to the local electricity network
    To receive a supply of electricity from us under this Agreement you require a connection agreement with the Network Operator.

The Network Operator operates the local electricity network that delivers electricity to your premises and has appointed us to act as its agent to enter into a Connection Agreement with you on standard terms.

Unless you have entered into a separate Connection Agreement with the Network Operator, you agree that, by entering into this Agreement with us, you are also entering into a Connection Agreement with the Network Operator for connection of your premises to its network. The terms of that Connection Agreement are the Standard Connection Terms and Conditions set out in the Appendix or otherwise attached to this Agreement or otherwise provided to you or made known to you by us.

You are entitled to negotiate terms of connection of your premises to the network that are not the same terms as the Standard Connection Terms and Conditions. If you wish to do so you must negotiate with the Network Operator and not with us about those terms but your supply cannot commence until you have provided us with evidence that there is a Connection Agreement in force for your premises with the Network Operator and you must inform us if that Connection Agreement terminates.

You shall agree with the Network Operator in advance if you require a change to your maximum import capacity and advise us accordingly.

If you exceed the maximum import capacity we shall charge you any additional costs imposed on us and may change you to a more appropriate Contract.

We may vary the charges and pass through any higher or additional costs where:
• there is a material change to your electricity demand or forecast load shape which incurs additional costs to us, including but not limited to, ancillary services agreements, demand flexibility contracts or on-site generation.
• you substitute electricity with an alternative fuel, other than by prior agreement with us or during periods of supply interruption, or where a metering point has been isolated by way of de-energisation.

Where you are a Small Business Customer, any variation to Charges under this section shall be subject to the notice requirements set out in clause 3.3.

20. Complaints Handling

A complaint is defined as “Any expression (through various possible channels: letter, email, phone, physical claim or other method) of dissatisfaction for any person”

To allow us to deal with your complaint efficiently, you can contact us by either of the following options;

By Phone: The quickest way to resolve your query is to call us on 0333 600 8800 Monday to Friday 09:00 – 17:30. Calls charged at local rates.

If you have a query outside of these hours you can leave us a voicemail and we will respond to you as quickly as we can.

You can also email us at: info@3tpower.com

If you choose to write to us, you can request for your complaint to be reviewed by our Customer Service Department. Please write to us at;

Customer Service Department 3T Power
1 Davies Road
Newtownstewart
Co Tyrone
BT78 4NH

If at any time you are unhappy with our response, you can contact the Consumer Council for Northern Ireland. This is a free and independent body which has the power to resolve customer disputes. Please note that your rights to proceed with any legal action are not affected should you request a referral to the Consumer Council and remain dissatisfied with the outcome.

Address:
Floor 3, Seatem House 28-32 Alfred Street Belfast BT2 8EN

Email: contact@consumercouncil.org.uk

Website: www.consumercouncil.org.uk

Telephone: 0800 121 6022

Our Complaints Handling code of practice document is available online at www.3tpower.com

Glossary

Authority
The Northern Ireland Authority for Utility Regulation, which regulates the electricity industry. Telephone 028 9031 1575 or visit their website at
www.uregni.gov.uk.

Connection Agreement
The agreement between the Network Operator and you for connection of your premises to the local distribution network as described in section 19.

Meter Provider
Northern Ireland Electricity Networks Limited, or such other company as may be appointed to provide, install, maintain and administer the metering equipment. For queries about your meter telephone 03457 643 643 or email customercontact@nienetworks.co.uk.

Network Operator
Northern Ireland Electricity Networks Limited, which is appointed to provide, install, maintain and administer the entire electricity infrastructure, transmission and distribution system in Northern Ireland.
For queries about power failures and quality of supply telephone 03457 643 643 or email customercontact@nienetworks.co.uk.

Third Party Costs
The various levies and charges associated with purchasing and retailing electricity in Northern Ireland.

Micro-business Customer
A non-domestic Customer which meets the definition of “micro-business” as set out in the Electricity Supply Licence granted by the Authority, as amended from time to time.

Small Business Customer
A non-domestic Customer which meets the definition of “small business” as set out in the Electricity Supply Licence granted by the Authority, as amended from time to time.